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Depending on your location, the products you have bought are either made and printed from a warehouse in Europe (Latvia or Spain), the USA (Charlotte, NC or Los Angeles, CA) or Mexico (Tijuana).
After we’ve processed your payment, which can take up to 2 days (depending on your payment method), your products will be printed (takes 1 to 2 days) and shipped (may take 3 to 7 days).
It depends on the situation. Digital and personalized products can’t be returned. If you would like to return other products, we may be able to refund your order partially. Please contact us before returning.
Any claims for damaged/defective items must be submitted within 4 weeks after the product has been received. Claims deemed an error on our part are covered at our expense.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. We’ll cover the costs of reprinting and shipping a replacement order.
Penguins Never Jump is a Dutch studio duo from Dordrecht, The Netherlands, formed by Jacco Meijer and Less Howling, creating Alternative rock with a fear of commitment. How the two characters met will always remain a mystery. All we know is that these two guys started to create some catchy Alternative Rock tunes quickly after they first met, resulting in the first official recording ‘On Thin Ice’!